Return to the original summary
Find the date and wording of a scheduled change and any later renewal. Distinguish an airtime adjustment from a device repayment or an introductory period ending. Keep the provider’s notice alongside the agreement.
Understand the rule change
New contracts from 17 January 2025 cannot include inflation-linked or percentage-based rises. Providers must set out scheduled increases in pounds and pence and make the timing clear upfront. This is a transparency rule, not a ban on every increase.
Check the individual situation
Older contracts and new renewals may be governed by different wording. If a change was not specified or exceeds the agreed adjustment, ask about the notice and available exit rights. Our general reading cannot determine the outcome of an account dispute.